FAQ | Smart Home Help

How does SmartHomeHelp work?

Sessions begin by vetting your issue via intake form. Once booked , you'll get an invite to connect with our expert remotely by phone/video. For deeper needs, we use encrypted remote access tools.

Is my session secure?

Absolutely. we exclusively use encrypted, secure access tools for all remote connections

What if you can’t solve it remotely?

If there's a problem that can't be fixed remotely, we can connect you with one of our trusted local smart home partners to help in person

What devices do you support?

Control4, URC, Elan, Sonos, Nest, Ring, Apple HomeKit, SmartThings, Josh AI, Araknis, IoT devices, and much more.

What payments methods do you accept?

We accept all major credit/debit cards as well as Paypal

How soon can I book?

Time slots are normally available within 24 hours, with rush or weekend priority