Privacy Policy

Effective Date: [Insert Launch Date]

At SmartHomeHelp, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our remote support services.

1. Information We Collect

We may collect the following types of information:
- Personal Information: Name, email address, phone number, and address (when submitted through intake forms or chat).
- Technical Information: Device type, browser, operating system, IP address, and usage data.
- Smart Home System Data: Details about the devices or systems you request help with (e.g., Control4, Sonos, Elan, etc.)

3. How We Share Your Information

We do not sell or rent your personal data. We only share your information in the following cases:
- With trusted third-party service providers (e.g., chat tools or scheduling platforms) solely for the purpose of delivering services.
- To comply with legal obligations, law enforcement, or government requests if required.

5. Cookies & Tracking Technologies

Our website may use cookies and similar tracking tools to enhance your experience, understand user behavior, and improve services. You can modify your cookie preferences through your browser settings.

7. Your Rights

You have the right to:
- Access, update, or delete your personal information
- Opt out of future communications
- Request a copy of the data we have stored about you

To make a request, email us at: contactus@smarthomehelp.pro

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

2. How We Use Your Information

We use your information to:
- Deliver and personalize remote support services
- Communicate with you about appointments or issues
- Improve website functionality and service experience
- Send follow-up messages (only if opted in)
- Maintain internal records for troubleshooting and support logs

4. Data Security

We implement reasonable technical and organizational measures to protect your information from unauthorized access, alteration, disclosure, or destruction. All communication is secured using encrypted connections.

6. Third-Party Links

Our website may contain links to third-party websites (e.g., Zoom, Google Meet). We are not responsible for the content or privacy practices of those sites.

8. Children’s Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children.

Contact Us

If you have any questions or concerns about this policy, please contact:

SmartHomeHelp
Email: contactus@smarthomehelp.pro
Website: www.smarthomehelp.pro